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THE LOIRE VALLEY : A quality destination
 

The boat on the Loire river Saint-Martin-de-Tours and 30 other equally prestigious sites, together with the Touraine Loire Valley Tourist Board (www.tourism-touraine.com), have joined forces to create an officially recognised quality charter. The idea behind the initiative, alongside the respect of all the criteria designed to enhance public appeal for the sites and services on offer, is to ensure they go on to receive the nationally recognised Qualité Tourisme label.

Guarantees for the public visiting the different tourist, cultural and heritage attractions and sites of the Loire Valley : key points 

The site shall be clean and well-kept. All facilities shall be in good working order.

Prior to visit requirements :

All documents designed for the general public shall be detailed and complete.
Web sites shall be user-friendly and offer an accurate representation of the site in question.
Telephone services shall be efficient and polite.
Incoming e-mails shall be dealt with promptly (within 48 hours).
Customer enquiries by e-mail and fax shall be replied to quickly and accurately (within 48 working hours).Group reservations shall be processed swiftly and precisely.

Site welcome :

Information posted at site entrances shall be informative and complete.
Site entrances shall be clearly visible and welcoming.
A personalized welcome creates a positive image of the site.
Ticket offices shall be adapted to the number of customers visiting the site.
The site shall organize different shows (at least three per year).
A shop shall offer products directly related to the site.
Tours :

 

Tour information is clearly posted at reception.
Printed documents are accurate and legible.
All technological supports are clean and in good working order.
Visitor comfort and safety are guaranteed throughout the tour.
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Guided Tours :

The tour shall be prepared with customer satisfaction in mind.
The guide shall guarantee customer satisfaction.
The guide shall encourage the visitor to discover other aspects of the site and the region.

The following sites are committed to obtaining the Qualité Tourisme label :
Abbaye Royale de Fontevraud ; Bateau le Saint-Martin-de-Tours (Rochecorbon) ; Cadre Noir de Saumur ;
Château Royal d'Amboise ; Château d'Angers ; Château de Candé (Monts) ; Château de Cheverny ;
Château des ducs de Bretagne ; Château de Montpoupon (Céré-la-Ronde) ; Château de Saumur ; Château de Sully
Le Château du Clos-Lucé (Amboise) ; Demeure de Ronsard-Prieuré de Saint-Côsme ( la Riche) ;
Domaine national de Chambord ; Domaine régional de Chaumont ; Forteresse Royale de Chinon ;
Musée Rabelais-La Devinière (Seuilly) ; Pagode de Chanteloup (Amboise) ; Château de Chenonceau ;
Château de Langeais ; Château du Rivau (Lémeré) ; Château Royal de Blois ; Parc de Richelieu ;
Parc et Jardins du Château de Valmer ; Château de Valencay ; Vallée troglodytique des Goupillères (Azay le Rideau) ; Château d'Azay-le-Rideau ; Château de Gizeux ; Jardins et Château de Villandry ; Musée Balzac (Saché)
Cité Royale de Loches.